Support

You are welcome to contact us via email. Usually your email will be answered during 24 hours. Following email addresses are available:
For technical support and general questions: support@amolto.com
For feedbacks: feedback@amolto.com
For questions regarding Transcription Process: transcription@amolto.com

System requirements

NOTE: Amolto is available only for Windows platform. Windows XP is not supported operating system.

How to use Amolto Call Recorder, frequently asked questions

Install and Uninstall

How to install Amolto Call Recorder to my computer?
“Manage other programs access to Skype” is not visible. How do I fix that?
How to update Amolto Call Recorder on my computer?
How to uninstall Amolto Call Recorder from my computer?

Premium Licensing/Activation

How to purchase Premium of Amolto Call Recorder online?
Is the license fee for Premium an annual fee or one time only?
When I buy a license is the activation code tied to my Skype account?
Can I use the same Premium activation code on my work and home PC?
Is my Premium activation code valid only for the current release?
I bought a license but did not get an email with my activation code
How do I upgrade to Premium?
Is there any functional limitation during the trial period?
I lost my Premium activation key, where can I get the number again?
I have bought one license of Premium and want to install on all PCs in my company. Is that allowed?

How to update Amolto Call Recorder on my computer?

Amolto Call Recorder shows information message and prompts to visit our site when a new version is available for download and install. You just need to download and install corresponding product from page “Products“- for Premium version “Download trial” button, for Free version “Download free” link.

How to uninstall Amolto Call Recorder from my computer?

Please follow the steps to remove Amolto Call Recorder from your computer:
1. Exit the recorder
2. Click Start menu and then Control Panel
3. Double click Add/Remove Porgrams and navigate Amolto Call Recorder for Skype
4. Click “Remove” to uninstall it.
After that the recorder will be uninstalled automatically.

How to purchase Premium of Amolto Call Recorder online?

You can buy an activation code via Amolto Online Store and receive licenses via email instantly. The whole registering process is done automatically, that enables you to get registered immediately after purchasing a license. The activation process is illustrated below:

How to activate Premium

How to activate Premium

 

Is the license fee for Premium an annual fee or one time only?

The license fee is a one time purchase. No additional cost is involved. This includes unlimited free future updates and free support via email.

When I buy a license is the activation code tied to my Skype account?

No, the Premium activation code is independent of your Skype account name. You are able to use Premium with different Skype IDs.
However, as Premium needs to be activated on your system it is only working for the particular Windows user account for which you activated it.

Can I use the same Premium activation code on my work and home PC?

Yes, you may activate Premium on different computers with the same activation code as long as these PCs are not used at the same time.

Is my Premium activation code valid only for the current release?

No, when you purchase a license for Premium then this activation code is valid for all previous, current and future releases of Premium.

I bought a license but did not get an email with my activation code

This can happen if the email with activation details that was sent to you ended up in the junk mail folder, got deleted or blocked by the ISP. Make sure that the email address you used during purchase exists and is not a temporary address. If you did not receive email with activation code please contact as via email – support@amolto.com

How do I upgrade to Premium?

If you are using free version of Amolto and want to upgrade to Premium you just need to download and install Premium product from page “Products“- “Download trial” button. Your old recordings will be safe that makes upgrading from free version much easier.

Is there any functional limitation during the trial period?

Restrictions for Trial version of Amolto Premium:
– Only 5 minutes for video recording, audio recording is unlimited
– Video contains a banner with advertising information (will be removed after activation)

I lost my Premium activation key, where can I get the number again?

Lost your activation key? Do not despair, please contact us via email – support@amolto.com

I have bought one license of Premium and want to install on all PCs in my company. Is that allowed?

Premium is licensed on a per user model and requires a license for each user in your company. We offer special bulk purchase packs with built in discount!
Volume discount prices:
5+ Licenses: 5% (5-9 licenses — USD: 28.50)
10+ Licenses: 10% (10-19 licenses — USD: 26.99)
20+ Licenses: 20% (From 20 licenses – USD: 23.99)